Privacy Policy
Last updated: October 2025
1. Introduction
Forma Vero (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website [www.formavero.com.au] (“Website”), you agree to the terms of this Privacy Policy.
2. Information We Collect
We may collect the following types of information when you use our Website or interact with us:
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Personal details: your name, phone number, email address, and any information you provide when submitting an enquiry, requesting a quote, or completing a form.
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Business and project details: property addresses, design or service preferences, budgets, and any information related to your project.
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Payment information: if applicable, details required to process payments securely through approved third-party processors.
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Technical information: your IP address, browser type, operating system, referring website, and pages visited (via cookies and analytics).
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Marketing data: information collected via cookies, Meta Pixel, or Google Analytics for marketing and performance insights.
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3. How We Use Your Information
We collect and use personal information for purposes including:
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Responding to your enquiries, quotes, or service requests
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Delivering design, consulting, or finishes services
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Processing invoices and payments
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Managing client relationships and communications
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Improving our website, marketing, and user experience
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Complying with our legal obligations
We may also use your information to send updates, promotions, or project-related communications. You can opt out of marketing emails at any time.
4. Cookies and Analytics
Our Website uses cookies and similar technologies to:
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Improve site functionality and performance
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Analyse how visitors interact with our content
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Deliver personalised experiences and advertising
You can disable cookies in your browser settings; however, this may affect your user experience.
We may use Google Analytics and Meta Pixel to gather anonymous website usage data. These third parties may store data outside Australia.
5. Disclosure of Personal Information
We may share your information with:
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Trusted contractors, suppliers, or consultants working on your project
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Payment service providers for processing secure transactions
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Website and marketing service providers for analytics or communications
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Regulatory authorities if required by law
We do not sell or rent personal information to third parties.
6. Storage and Security
We store personal information electronically in secure systems and take reasonable steps to prevent unauthorised access, loss, misuse, or disclosure.
While we take every precaution, no method of online transmission is 100% secure.
7. Access and Correction
You have the right to request access to, or correction of, the personal information we hold about you.
To do so, please contact us via the details below.
8. Overseas Disclosure
Some third-party providers (e.g., Google, Meta) may store data on servers located outside Australia.
We take reasonable steps to ensure these entities comply with the Australian Privacy Principles.
9. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or legal requirements.
The latest version will always be available on our Website.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, or wish to make a complaint, please contact:
Forma Vero
Email: info@formavero.com.au
Phone: +61 433 308 949
Gold Coast, Queensland, Australia
